Effective Date: 20/09/2024

1. Introduction

Welcome to RxOnWeb (“we,” “our,” “us”). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using RxOnWeb, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information: We collect the following personal information to provide and improve our services:

For App Users (Patients):

• Basic Information: Name, contact details (email, phone number), address.
• Prescription Information: Details of your prescriptions for refill and transfer purposes.

For Target Customers (Pharmacies):

Business Information: Business name, contact details, location, license information.
For Doctors:

Professional Information: Name, contact details, medical license details.

b. Sensitive Health Information: We do not collect payment details, medical history, diagnosis reports, or treatment information.

c. Usage Data: We may collect non-personal information about your interactions with the app, such as:

• App usage statistics
• Device information
• IP addresses
• Browser type

d. Cookies and Tracking Technologies: We do not use cookies or similar tracking technologies.

3. How We Use Your Information: We use the collected information to:

Provide Services:

• Facilitate prescription refills and transfers.
• Send medication reminders and notifications.
• Manage patient and doctor portals.
• Enhance User Experience:
• Personalize app functionality and content based on usage.

Communication:

• Send updates, reminders, and respond to inquiries
• Occasionally upsell or sell additional services.
• Improve Our Services:
• Analyze data to enhance app features and overall service quality.
• Ensure Security: Protect against unauthorized access and fraud.

4. Data Sharing and Disclosure: We do not share, sell, or disclose your personal information to third parties except in the following circumstances:

• Legal Requirements: Disclose information when required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the transaction.

Note: We do not share your data with third-party service providers, marketing agencies, or any other external entities.

5. Data Storage and Security:

• Data Storage: Your data is stored on Bubble.io servers.
• Security Measures: We implement encryption and secure access controls to protect your data.
• Regular security assessments are conducted to identify and mitigate vulnerabilities
• Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Compliance: We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of your health information. Our privacy practices are designed to meet HIPAA requirements, and we have implemented measures to maintain this compliance.

7. User Rights: As a user of RxOnWeb, you have the following rights regarding your personal information:

Access and Correction: You can access and update your personal information through the app.

Deletion: You can request the deletion of your data by contacting us.

Objection and Restriction: You can object to or restrict certain data processing activities.

Note: We do not offer data portability.

8. Data Retention App Users (Patients): We retain your personal information until you delete your account.

Target Customers (Pharmacies): We retain your information for 180 days after your plan expires.

9. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. International Data Transfers: We do not transfer your data internationally. All data is stored and processed within the United States.

11. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy within the app.
• Sending an email notification to your registered email address.
• Your continued use of RxOnWeb after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at: Email: [email protected]

Privacy Policy Summary

• What We Collect: Personal information (excluding payment details, medical history, diagnosis reports, and treatment information), usage data.
• How We Use It: Provide and improve services, communicate with users, ensure security.
• Data Sharing: Only for legal requirements and business transfers; no third-party sharing.
• Your Rights: Access, correct, delete, and restrict processing of your data.
• Retention: Until account deletion for users, 180 days post-plan expiry for pharmacies.
• Security: Encrypted data storage on Bubble.io with secure access controls.
• Compliance: Adheres to HIPAA regulations.